Privacy Policy

Last Updated: July 2026

At Tierraventura.com, we respect your privacy and are committed to protecting your personal data. Because many of our valued clients are based in the European Union, this Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) as well as Mexican data protection laws (LFPDPPP).

1. Data Controller
For the purposes of the GDPR, the Data Controller is:

Company Name: Tierraventura.com

Physical Address: Rancho Media Luna, Avenida del Venado 13, Paraje Loma de Enmedio, Ejido Guadalupe Victoria, 68280 Oaxaca, Oax, México

Contact Email: info@tierraventura.com

2. Information We Collect
We collect the personal data you provide directly to us when booking a tour, or contacting us:

Identity Data: First name, last name, date of birth.

Contact Data: Email address, phone number, physical address.

Booking Details: Tour dates, medical/fitness information (only where necessary for safety), emergency contact details.

Technical Data: IP address, browser type, and cookies (see our Cookie Policy).

3. How and Why We Use Your Data
We process your personal data under the following legal bases:

To Fulfill a Contract: Processing your booking, sending tour details, and coordinating your trip.

Consent: For sending marketing emails and newsletters (which you can opt-out of at any time).

Legal Obligation: To comply with local tax, insurance, and regulatory requirements in Mexico.

4. Data Transfers Outside the EU
As our operations are located in Oaxaca, Mexico, your personal data will be transferred and stored outside the European Economic Area (EEA). We implement strict security measures to ensure your data remains protected to GDPR-equivalent standards.

5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights (GDPR & ARCO Rights)
Depending on your location, you have the following rights regarding your personal data:

Access, Rectify, or Erase your data.

Restrict or Object to our processing of your data.

Data Portability (requesting a copy of your data in a structured format).

Withdraw Consent at any time.

To exercise any of these rights, please contact us at info@tierraventura.com.